FAQ
SHIPPING
How do I know if my order has been shipped??
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped out within 72 hours after the order has been placed. During Holiday’s or Sales, processing can take longer. We do not guarantee to ship out 72 hours during these times. We also do not guarantee shipping dates.
The shipping confirmation email will contain shipment details, your tracking number, and a link to the USPS.com site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update.
If the item is shipped directly from the manufacturer, shipping can take 10-15 business days.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.
What shipping method do you use?
We ship via USPS (United States Postal Service priority). Privileged 1 Boutique does not refund shipping rates.
How is my order processed?
All orders are processed and shipped on business days Monday through Friday 9-5 PST excluding major holidays. Orders placed on Friday, Saturday, and Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 72 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from Privileged 1 Boutique will indicate an actual processing time frame.
What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at Privileged1boutique@gmail.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.
Does Privileged 1 Boutique ship worldwide?
Yes! We ship Internationally/Worldwide. We also ship to AFO/FPO addresses. All shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military address is complete and correct. Due to military handling time, delivery to some destinations may take up to 21 days.
What payment options do you accept?
We accept payments via credit card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. PayPal will not allow us to ship your order until they verify your payment has cleared. Please be sure your billing and shipping address match your card to avoid delays.
We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders
Does anyone else see the information that I provide Privileged 1 Boutique?
We respect your privacy. The information you provide will not be given to any third party.
Where can I buy Privileged 1 Boutique near me?
At this time, purchases can only be made online at www.Privileged1boutique.com
Two locations coming soon!
For questions regarding the status of your order, or any other questions, please email us at Privileged1boutique@gmail.com. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.
If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 48 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 48 hours, Privileged 1 Boutique will not be responsible for the items.
*We reserve the right not to accept certain damaged items. We have no control of the weather.